| F.A.Q.
for Pro Schedule - Appointment Scheduler |
| Q. Why
are all our appointments red? |
| A.
You turned on the simple payment feature. Put it back to advanced. |
| Q. Why are days missing from the
Week At A Glance view? |
A.
You have not set your schedule days correctly. Highlight all the days
you want to view in the Schedule tab of the Configuration screen.
|
| Q. My
appointments are showing the wrong color. How can I correct this? |
| A.
Usually this means that you have set the "Show current time" or "Show
current items options". If so turn them off. |
| Q. How can I see the day name in the People at
a glance view? |
A.
Change your short date format in the Windows Regional Settings control
panel. On Windows XP it is in the Regional and Language
Options
control panel. (Start | Control panel | Regional and Language
Options | Customize | Date) Instead of using dd use
ddd. eg. MM/ddd/yyyy
|
| Q. Suddenly we started getting the following
message: " Your schedule end date is earlier than today" What
does this mean? |
| A.
In your configuration screen, in the Schedule tab, what is the Schedule
end date? It is probably earlier than today. Set it in the future. |
| Q. Pro Schedule used to work just fine but now
I don't see any of the appointments nor the
people. The only thing that is listed under the Person drop down is
"Find
Available". What could be wrong? |
| A.
Possibly you have selected a Category filter on this one client that is
not "All" or blank and this category has no people associated with it. |
| Q.
Why doesn't auto-fill work? Whenever I try to type in a client name
when adding an appointment it won't let me as it tries to fill it in
with an old client. |
| A.
The auto-fill
works just as it is supposed to. Some people do not seem to realize
they can press the Delete key to remove the auto-filled text they don't
need. |
| Q. Is
there a way we
can have certain users only able to view not edit or add meeting? |
| A.
Yes, just enable security and set the "Login To Book" option. This
effectively gives view only rights to most users. |
| Q. What
is the best way to "change" a group name without deleting appointments? |
| A.
Change the group name in the Configuration screen. Then in the Data
Manager do a search and replace on the Person field of the Appointments
table. |
| Q. How
can I make Pro Schedule run faster? |
A.
You can try the following:
1. Upgrade to v2.30 or higher.
2. Install the program on every user's machine and point to only the
data on a shared network location instead of merely pointing to a
network install.
3. Archive old bookings frequently.
4. Set a default end date to a closer date, for ex. 2010/01/01 |
| Q. How
can I change the name in the appointments Booked By field? |
| A.
You can change this field using the Data Manager screen. In Data
Manager choose the Appointments radio button on the left. In the grid
on the right navigate down to the record you want to change. Tap the
Tab key until you get to the LoginID field. Click once to get into edit
mode. Make your changes and click on another record to save the changes
to that record. |
| Q. I want
to move our Pro Schedule data to a new machine. How do I do this? |
| A.
Find the Pro Schedule Data folder. This is the folder containing the
.Dat and .Idx files. Copy this folder to the new location. Open Pro
Schedule and change the data path setting in the configuration screen
to the new path. |
| Q. How
can I get Pro Scheduler to accept clients with the same last name in
the "New Client". When I put the same name as an existing customer in
the "Client" field it trys to put in the name already in the list of
clients and won't let me save the record to a new first name, same last
name as existing client. |
| A.
That's the text completion feature. Just keep typing and delete any
remaining highlighted text. |
| Q. When I edit a single appointment of a
repeating event and press cancel that appointment is deleted. |
| A.
This is the way
editing single appointments works. What you are actually doing when
editing an appointment in a recurring event is deleting that
appointment and then adding a new appointment in that same slot. If you
cancel you are cancelling the Add not the Edit. |
| F.A.Q.
for Pro Schedule Web - Web-based Appointment Calendar |
| Q. I
changed the terms but they are not showing up in the schedule. Why is
this? |
| A.
In the Web version terms are only used in dynamic text. You can edit
the HTML templates to reflect your terms though. |
