Project Clock F.A.Q.

Q. I upgraded from a previous version of Project Clock. Why is it not showing my old data?

A. Version 9 of Project Clock requires massive changes to the database. Probably you did not upgrade your data as detalied in the installation insctructions. These instructions will be seen duing installation. You can also read them by opening the file called readme.rtf.

Q. I am using Project Clock Pro. I punched in an now I cannot select another project. Why is this?

A. After you have punched in you cannot  select a different project unless you set the Simultaneous Billing option.

Q. I am using Project Clock Pro. Everything was working fine until I added a record to the UserProjects table. Now there are no projects showing up in the pull-down lists. What happened?

A. As soon as there is even one record in the UserProjects table, users can only access projects that have been assigned to them in this table. If no projects have been assigned to them they will not see any projects.

Q. I have entered tasks so why are there are no Tasks in the Task pull-down list?

A. Probably you either assigned Tasks to Projects in the Tasks table or you entered records in the UsersTasks table. As soon as there is even one record in the UserTasks table, users can only access tasks that have been assigned to them in this table. If no tasks have been assigned to them they will not see any tasks.

Q. Why does the Project field get cleared when I choose a Client?

A. When you choose a Client only those Projects that have been associated with that client will show up in the Project pull-down list. If the Project is not in that list it will be cleared. To prevent this you should assign each Project with a particular Client. You assign clients to projects by editing the projects table in the Data Manager.

Q. How do you specify which employee you are recording time for?

A. With Project Clock Pro or C/S the Windows login ID is used to differentiate employees. If you enable security and set the Force Login option that login ID is used to differentiate employees.

Q. I purchased Project Clock why does the program still say unregistered?

A. If you purchased Project Clock Standard the registration method will not work with Project Clock Pro. Visit the Project Clock web page to download Project Clock Standard. Also make sure you have version 3.01 or higher of Proj Clock.

Q. I have Project Clock Pro but I can't edit the items of the grid in the data view screen.

A. It sounds like you enabled security. When security is enabled you must login as Admin before you can edit the Charge Accounts and Job Codes tables. See the on-line help for more information.

Q. Why is there a big X across the Project Clock System Tray icon?

A. The X indicates that Project Clock is currently not charging time to an account.

Q. I use the rounding options. Why do the timesheet reports have different totals than the Invoice reports.

A. What is happening is that in the timesheet reports the day totals are each rounded separately and then added together. The Invoice rounds the totals directly so there'll always be rounding differences. If we change the timesheet totals to round directly we'll get complaints from other customers that the day totals don't match. Not much we can do.

Q. Should we be using the Synchronization features?

A. If you are not synchronizing data just ignore this option. This is an old feature for those that did not want to share data directly.

Q. I have installed a local copy of Project Clock Pro but why do I have no 'Synchronization' tab?

A. You need to enable security and login as admin to see the Synchronization tab.

Q. In Project Clock Pro, after synching data, I now find that I can login as an admin and make changes to the Account structure (i.e. add new accounts etc.), but when I close Project Clock and then restart, these changes haven't been saved.

A. You are probably making changes to your local data files, not the Network data files. When you synchronize data, the network account data is overwriting your local account data. To modify the network data files you need to either install a version of Project Clock on the network or use the DBSys utility. The network version of Proj Clock would use the network data files as it's local data. Using DBSys would be simpler but could possibly open your data files to be viewed or edited by others.

Q. For data synchronization to work, does every workstation need admin security in order to access the data synch functions in the Data Views screen?

A. No. Each user's network data path must be setup to point to the network location. You can set this up on every user's machine or simply copy a modified Project Clock config file to each user's machine. Set one workstation up manually and then copy that config file to each user's machine. In Project Clock Pro the config file is called PClock.Ini and is stored in the user's Documents and Settings folder (usually C:\Documents and Settings\[UserName]\Application Data\CyberMatrix).

Q. How can I export a report to Word or Excel?

A. Reports can be saved in RTF format which can be read in Word, or CSV format which can be read by Excel.

Q. We have a multi-user license for Project Clock Pro. I notice that there are several records that start precisely at 12:00:01 AM. Are the user's entering time incorrectly or is this some kind of bug?

A. These records are entirely valid. They result from using the Add Hours feature. You can tell because of the start time, which the database interprets as 0 hours.

Q. You have a report that is almost exactly what I need except I want to use the Task rate not the project rate. How do I build a report that uses the Task rate instead of the Project rate?

A. The Project Clock Flash demo contains a section that shows you exactly how to do this.