Contact
CyberMatrix
| Sales:
| |
sales related
questions |
| Webmaster: |
| broken
links |
Support: |
| product
problems, questions or feature requests |
| Feedback:
| | complaints,
comments and suggestions |
Note
: Before
requesting support please read the application's help files or web
pages first. Common questions can be answered on the common
questions page.
Also make sure that you are using the latest version of our software.
E-mail
Support is Free
All
support by e-mail is free of charge. There is no guarantee of free
support for any CyberMatrix free software or for support issues clearly
outlined in the application help files or web pages.
In your mail
please specify:
- Which operating system you are using, i.e.
Windows 98, Windows XP etc.
- Software name and version/build
(see the "About" dialog) .
- Description of the problem
(include complete details on how we can replicate the problem).
The response time of e-mail support varies by the
seriousness of the issue. Very serious issues are usually responded to
within minutes. Non-serious issues can take up to two business days for
responses.
Phone
Support
Call
(250) 503-1009
for
phone support. To avoid long distance
charges you may also call
toll free in the U.S. and
Canada for phone support
at:
1-888-664-0383. Our office hours
are Monday to Friday, 9 AM to 5 PM PST.
24 Hour
Emergency Support
You
may call (250)306-4642
for emergency calls 24 hours a day, 7 days a week. Each support
incident is subject to a $25 (US) charge. Emergency phone support may
be paid for by any major credit card
(Visa, Mastercard, Discover or American Express), Purchase Order or
prepaid by check or money order.
Feature
Requests
We
welcome all your requests for new features in our products. All
requests will be put on a ToDo list. If you need a new feature in a
hurry you can pay to have it built. Contact us for a quote.
Mailing address:
3104-30th Ave
Suite #224
Vernon, B.C. V1T 9M9
Phone:
(250)503-1009
Toll Free: 1-888-664-0383
Toll Free
Fax: 1-866-425-2670
**
Important Note **
- Occasionally due to Internet disruptions, and poor spam filters,
we may not get your e-mail or you may not get our e-mail response. If
you
have not received a response within 48 hours, call our support
line.
